- 10Complaints listed
- 8Marked resolved
- 2Marked rejected
- 80%Resolved share of listed complaints
Counts are taken from the complaint list on AskGamblers' RocketPlay page, checked 30 October 2026.
Complaints by topic
We grouped the 10 listed complaint titles by their main topic. This grouping is our own reading of the titles.
How the complaints ended
- Resolved: 8
- Rejected: 2
On the same page, AskGamblers' summary box shows "Resolved 9 / 9" and its review text mentions 11 complaints, two of them rejected and not counted. The list itself shows the 10 entries below. We report the list as displayed.
Listed complaints
| Complaint title (as published) | Topic | Status |
|---|---|---|
| Withdrawal blocked by impossible demands and IBAN discrimination | Withdrawals & payments | Resolved |
| Delayed payment of 7k | Withdrawals & payments | Resolved |
| Losses caused by a self exclusion that could be easily lifted | Self-exclusion | Resolved |
| Withdrawal cancellation 2000 NZD | Withdrawals & payments | Rejected |
| They blocked the account and do not pay the deposit and winnings | Account & verification | Resolved |
| I deposited $30 and the money was gone from Paysafe and not credited to my account. | Withdrawals & payments | Resolved |
| RocketPlay does not want to verify my account | Account & verification | Rejected |
| False and misleading information about Valentine's Day | Bonus & wagering | Resolved |
| Balance was reduced from €5.700 to 700 after meeting wagering requirements | Bonus & wagering | Resolved |
| Took my funds after wagering requirement has been met | Bonus & wagering | Resolved |
Complaint dates were not shown in the list. "Resolved" and "Rejected" are AskGamblers' labels, not findings by this website.
What the records suggest
- Withdrawals and payments are the most common topic, followed by bonus wagering disputes.
- Most listed complaints are marked resolved, but a resolution label does not show how long the player waited or what was paid.
- Ten public complaints is a small sample. Many players never file a public complaint, so these numbers are not a complete picture.
How to raise a complaint
- Contact support in writing.Use live chat or email so you have a record. Ask for a reference number.
- Keep evidence.Save transaction IDs, screenshots of your balance, bonus terms that applied and all correspondence.
- Ask for escalation.Request a written reason for any delayed, cancelled or reduced payment.
- Use an independent complaint service.Sites such as AskGamblers and Casino Guru mediate disputes between players and casinos.
- Know the Australian limits.An overseas licence is not Australian authorisation, so Australian regulators may not be able to resolve a dispute with an offshore operator.